Highlander International Recycling are currently working towards ISO 9001:2008 accreditation in order to provide further peace of mind to all suppliers and customers that the service and goods provided by Highlander meet their expectations.

With this in mind, we have devised a series of Key performance indicators, which we shall monitor our performance against and report our findings along with our monthly newsletter as a web link to all customers and suppliers. Our listed KPI's are as below:

Finance Department - Isobel McEwan: 

All suppliers of recovered materials to have undisputed invoices paid no later than 40 days from the invoice date, at least 90% of the time.

All purchase ledger invoice queries are to be communicated to the supplier no later than 7 days from date of receipt at least 90% of the time.

Logistics Department - Leah McJimpsey: 

All recovered materials collections to be collected on time in line with supplier requirements at least 90% of the time.

All recovered materials delivered on time in line with customer/mill requirements at least 90% of the time. 

Purchasing Department - Stephen Duffy: 

Prices to be sent to all suppliers and potential suppliers at least every week, no later than each Friday by 12pm.

All suppliers and potential suppliers to be visited and audited at least twice annually by Highlander International Recycling.

Sales Department - Brian Bingham:

All paper mills and outlets to be visited and audited at least once annually by Highlander International management.

All recovered materials supplied to customers to meet the specification of the paper mill at least 95% of the time (rejections).